Shipping & Returns

Shipping

Most in-stock items ship within 48 hours of ordering; however, items purchased during the weekend may take up to 72 hours to process. Due to high shipping volumes, this is subject to an extension during promotions or holidays—our warehouse ships Monday through Friday. Please note that items ordered together may not be shipped out on the same day and may come in multiple shipments. If you have questions regarding Shipping or your order, please contact us at CustomerService@Godinger.com.

Occasionally items may be temporarily out-of-stock or back-ordered. You will be notified in either instance and will be provided with an approximate date of shipment. Any shipping delays will be communicated to you at the time of your order. Should there be any unforeseen delay, you will be notified within 10 days of placing your order. 

Suppose you have any questions or concerns regarding shipping your order. In that case, our Customer Care Specialist will be happy to assist you. Don't hesitate to get in touch with us at CustomerService@Godinger.com

International Shipments

International Shipping outside of the United States is available. Please get in touch with us at CustomerService@Godinger.com for any inquiries.

P.O. Boxes + APO Boxes

At this time, we do not ship to P.O. or APO Boxes. A physical address must be provided for all orders.

Damage in Transit 

If you receive an item with physical damage that occurred during Shipping, please notify us within 48 hours after the item was received. Please email us at CustomerService@Godinger.com with the photos and an explanation of the damages. Once reviewed, we will get a replacement to you as quickly as possible.  

Defective Items 

Due to the nature of our products, there may be slight variations in size, color, texture, and finish. These are not considered flaws but represent a part of a unique crafted product. If you feel your product has a flaw or defect, please contact us at CustomerService@Godinger.comwithin 5 days of the order delivery. Please make sure you include pictures of the items. Once reviewed, we will notify you of the next steps. Without proof of defect/purchase, the item cannot be exchanged or returned.

Cancellations

We cannot cancel orders for in-stock merchandise once it has been transmitted to our fulfillment center.

When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and our system verifies your payment. Orders are transmitted to our Warehouse every Morning.

We hope that, in most cases, this will allow customers time to alter or cancel their order while expediting the process.

Suppose we are unable to cancel your order. In that case, you can always return your order to us for a full refund of the merchandise credit.

Sometimes, it is possible to cancel back-ordered items on your order since they are not scheduled for immediate shipment. To speak with our Customer Care Specialist to inquire about canceling or changing an order that's already been placed, please get in touch with us at CustomerService@Godinger.com. We are available to assist you Monday through Thursday, from 10 am through 4 pm & Friday 10 am Through 12 pm eastern standard time. We're closed Saturday & Sunday.

Returns

At Godinger Silver, we take great pride in the quality and craftsmanship of our products. Our goal is to ensure you are delighted with your purchase. If you are not completely satisfied with your purchase, please follow the guidelines below for returns.

Suppose you are dissatisfied with your purchase for any other reason. In that case, merchandise can be returned within 30 days of purchase, in original condition and packaging, for a full refund of the item amount, less shipping charges credited back to the original form of purchase within 7-10 business days.

Returning Items

To best serve you, please follow the instructions below:

Please email us at CustomerService@Godinger.com with the following information

  • Your Order Number or Tracking Number of your shipment
  • Item Number & Item Name
  • Condition of the Item (i.e., Brand New Sealed, Open Box New, Used, Defective)
  • The Reason for your Return
  • Please indicate whether you would like an Exchange, Store Credit, or a Refund.

We will supply you with a reference number (RMA #) to put on the package to ensure quick processing of your return once it reaches our Warehouse. 

*All Returns require an RMA # to be returned to our Warehouse*

We will promptly reply with helpful instructions on how to return the product. Products returned without an RMA number will be charged a 20% processing fee.

Price Adjustments

Suppose you have purchased items that are now on sale. In that case, we will happily offer you a one-time price adjustment if the original date of the order was within 24 hours of the sale offer. Items purchased using a promotion code or other discount are not eligible for a price adjustment.

Exchanges

Suppose you purchase an item and want to exchange it for a different product for any reason. In that case, we are happy to help you do so if you contact us within 7 days of the order's arrival. Once the item is returned to our facility and inspected by our Warehouse, the new item will ship out if the returned item is brand new and in its original condition. In that case, we will be happy to send the replacement item you have selected. We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The customer pays the return shipping costs required to ship the item back to us. Note that promo codes cannot be exchanged for another promo code or offer once an order has been placed.

Proof of Purchase of Eligible Items

Proof of purchase is required to issue an exchange, credit, or refund for eligible items and any taxes due to be refunded in accordance with applicable state law. For your convenience, we will accept the following as proof of purchase:

  • Gift Receipt
  • Email Receipt
  • Original Packing Slip
  • Gift Packing Slip
  • Order Number